|
RBM Internet
Critical Information Summary
Rural Business Machines ADSL2+
Information About The Service
The service:
RBM Internet is an ADSL2+ broadband service offering fast speed internet access with a monthly included data allowance. You will have your speed reduced (shaped) to 64Kbps once you used up all your included allowance
Bundling:
You must have a dedicated phone line with for this service to work. This service is not conditional on you having a phone line with us and equally the phone line rental is not included in the service. Please contact us if you wish to have a service that also includes a phone line with us.
Mandatory components:
You will require a modem/router for this service. The monthly fee does not include the cost for a modem/router but you may purchase one from us at an additional cost. Please contact us for further information
Minimum term:
The service has a a minimum term of 3 months.
Important conditions:
This service may not be available at your location. Please call us to find out if you can be connected to this service at your location.
This service provides you with a dynamic IP address. Static IP addresses can be purchased at an additional cost. Please contact us for further information.
Information About Pricing
Minimum monthly charge:
Monthly included allowance |
2 GB |
5 GB |
10GB |
Minimum monthly charge
3 month contract |
$55.95 |
59.95 |
$64.95 |
| Minimum charge for entire term |
$167.85 |
$179.85 |
$194.85 |
Monthly included allowance |
20 GB |
40 GB |
60 GB |
Minimum monthly charge
3 month contract |
$72.95 |
$92.95 |
$119.95 |
Minimum charge for entire term |
$218.85 |
$278.85 |
$359.85 |
Maximum monthly charge:
The maximum monthly charge is the Minimum monthly charge.
Early termination charges:
If you cancel your service prior to the end of your contract term you will incur early termination charges. These are calculated by multiplying the number of outstanding contract months times the minimum monthly contract charge.
Unit Pricing Information:
Monthly included allowance |
2 GB |
5 GB |
10GB |
Cost of using 1GB incl. in allowance, 3 month contract |
$27.975/GB |
$11.99/GB |
$6.495/GB |
Monthly included allowance |
20 GB |
40 GB |
60 GB |
Cost of using 1GB incl. in allowance, 3 month contract |
$3.647/GB |
$2.324/GB |
$1.199/GB |
Other Information
Usage information:
You can monitor your usage at http://rbmezy2.apcs.com.au/ezy2/members/index.php or by calling us on 08 87623841.
Enquires, feedback and complaints:
We are committed to providing you with excellent service. Please contact us by calling 08 87623841 or by sending an email to bill@rbm.com.au if you have any questions, would like to give feedback or complain.
Telecommunications Industry Ombudsman (TIO):
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
If you wish to contact the TIO, you can do so as follows:
Phone: 1 800 062 058
Fax: 1 800 630 614
Online: http://www.tio.com.au/making-a-complaint
| 
